This Refund Policy outlines the circumstances under which refunds may be issued for subscribed or paid listings on witness.net.au (“the Website”). By purchasing a listing or subscription, you agree to the terms described below.
All payments made for subscribed or premium listings are non‑refundable, except where required under Australian consumer law.
Subscriptions provide immediate access to enhanced listing features, visibility benefits, and promotional placement. Because these benefits are delivered instantly, refunds are generally not offered.
Nothing in this Policy limits your rights under the Australian Consumer Law (ACL). Refunds will be provided where the ACL requires it, including situations involving:
Major service failures
Services not delivered as advertised
Services that are unsafe or unlawful
If a refund is granted under the ACL, it will be processed promptly.
Payments for subscribed listings are processed securely through our payment provider. Once payment is completed, the listing is activated immediately.
Subscription renewals are billed automatically according to the selected billing cycle. Renewal payments are non‑refundable once processed.
Users may cancel future renewals at any time through their account dashboard.
If a duplicate payment occurs due to a technical error or processing issue, we will refund the duplicate amount upon verification.
If you accidentally purchase the wrong listing package, contact us immediately. We may, at our discretion:
Move your payment to the correct package, or
Issue a partial or full refund if the listing has not yet been activated.
Refunds are not provided if:
Your listing is removed due to a breach of our Terms & Conditions
Your account is suspended for misuse
You voluntarily delete your listing before the end of your subscription period
If you experience technical issues that prevent you from accessing subscribed features, we will work to resolve the issue promptly.
Refunds may be considered if:
The issue is caused by our system, and
We are unable to resolve it within a reasonable timeframe
To request a refund, contact us through the Contact page on witness.net.au. Include:
Your name
Email address
Listing URL
Payment reference
Reason for the refund request
We aim to respond within 3–5 business days.
We may update this Refund Policy at any time.
Continued use of the Website or subscription services constitutes acceptance of any updated terms.
For questions about this Refund Policy, please contact us via the Contact page on witness.net.au.